Kadoil has successfully completed its Mystery Shopper Program, an initiative launched to ensure continuous customer satisfaction and further enhance its service standards.

Kadoil has successfully completed its Mystery Shopper Program, an initiative launched to ensure continuous customer satisfaction and further enhance its service standards. Based on the belief that service quality is just as important as product quality in the fuel retail industry, the program involved comprehensive evaluations conducted over several months at service stations across different regions of Türkiye.

As part of the project, every aspect of the customer experience provided by Kadoil dealers was carefully assessed. Independent evaluators measured a wide range of criteria, including the overall appearance of the stations, employee interactions with customers, cleanliness of fuel pumps and convenience stores, service speed, payment processes, and the quality of customer communication.

Based on the results of these assessments, Kadoil honored its highest-performing dealers with the “Kadoil Türkiye Champion” title. The recognition was presented not only to station owners but also to all employees working at the winning stations, highlighting the importance of teamwork and collective achievement. The initiative both increased employee motivation and made excellence in service quality more visible across the network.

Commenting on the project, Nergiz Kadooğlu Çifçi, Vice Chair of the Board of Directors of Kadoil, said:

“At Kadoil, delivering an outstanding customer experience and continuously improving our service quality are among our highest priorities. Through the Mystery Shopper Program, we gained valuable first-hand insights into the real experiences of our customers. This enabled us to reinforce our strengths while identifying opportunities for improvement and taking concrete action. We are delighted to recognize and reward our business partners who demonstrated exceptional performance throughout this process. Going forward, we will continue to expand initiatives like this to further strengthen the Kadoil brand in the eyes of consumers.”

Believing that success in the energy sector depends not only on product quality but also on excellence at every stage of the customer journey, Kadoil plans to continue differentiating itself through initiatives of this kind. The Mystery Shopper Program will be renewed and repeated on a regular basis, serving as an important tool in the company’s ongoing efforts to enhance customer experience and maintain the highest service standards.